Refund-Exchange-Return-Shipping-Cancellation-ticket requests are words that every big and small enterprise loves to maintain distance from. Keep Calm & Breath out the fear with smart and cool tools like WooCommerce RMA for Dokan.
Since the time e-commerce businesses have seen sunshine, cases of refund and exchange have cropped simultaneously. Even though refunds and exchanges are tedious, they are parameters that guarantee high customer satisfaction without any losses to the business.
So, it is also important to note that with the rise of RMA issues, there has been a rise in the number of RMA solutions too.
This implies that there are already multiple refund and exchange solutions which can bless your store with automated processes, but you need to be aware to pick the ideal RMA solution for your website. We have discussed WooCommerce RMA for Dokan, one of these unique return and exchange solutions below. But, before that, let’s take a look at what RMA and Dokan are.
What Is RMA?
Return Goods Authorization or RGA, popularly known as Return Merchandise Authorization (RMA) is a process that sanctions you the authority to enable swift refund, return and exchange for online products that are under warranty. In simple words, it helps to sustain safe and happy refund-return-exchange cycles for better customer support and retention. This also helps the buyers to assess the products on the basis of description and images used.
This includes credible records related to returned items, regarding their issues of return, refund or exchange. This takes place during the warranty period after the time in which the product is bought. Here, both the parties i.e. vendor and customer are well informed about what is happening.
You can refer to the link, if you want to read more on What is RMA? And what are the benefits of RMA authorization?
What Is Dokan?
Dokan is one of the simplest ways to create a giant marketplace that caters refund and exchange with streamlined strategy. It is a well automated e-solution that needs to get tapped only at the time of checking orders. As stated by wedevs.com, Dokan features best of unique dashboard experiences like easy vendor management, compatibility with WooCommerce and WordPress, provides streamlined reports and statement, easy to use design, smooth compatibility with WooThemes and adorned with best storefront and marketplace experience.
Enhance Your Site With Dokan
Being an official partner with Dokan, we have clubbed up WooCommerce RMA with Dokan which will remove the trouble of refund and exchange by simple automation. It is an easy to install plugin that empowers your e-commerce store to handle refund and return requests on its own. The only thing you need to do is accept or reject the request. With so many things to mange, doing this manually can be tedious and frustrating. So, know what other benefits this integration offers for your business before making a decision.
So, How WooCommerce RMA For Dokan Will Benefit Your Business?
With an impeccable partnership with Dokan, MakeWebBetter has smoothen the process of refund and exchange with ‘RMA for Dokan’. This will assist by streamlining trio (admin-vendor-customer) relationship with proper refunds and exchanges. It also re-designs your existing refund and exchange interface by automating the lined-up orders.
Benefits Of RMA For Admin
Being the super-in charge of the whole process, Admin is the upper hand here. No request is ever accepted or rejected without the consent of the admin. Starting from
- Email notifications about the events along with the vendor.
- Management of wallet refunds later in case of any refund disability.
- Canceling order feature displayed on the front end.
- Decide the type of refund in the wallet.
Benefits Of RMA For Vendor
Being the middle person in the process, the vendor is a person who comes into action after the admin. The vendor can keep an easy check on the refunded or exchanged products and know the reason as well. The vendor
- Can analysis all the products listed by him and also improve the weak ones (if needed).
- Takes heed of two types of actions i.e. accept the request or reject the request.
- Can cancel the request for the refund and exchange (at any point before shipping).
Benefits Of RMA For Customer
With RMA for Dokan, refund and exchange is a blessing for customers also. The customers will
- Receive email notifications about the refund and exchange issues to keep the process transparent.
- Customers can easily process refund, exchange and cancel requests.
- Receive refunded amount through manual process and also in e-wallet.
What Are The Features Of RMA For Dokan?
RMA for Dokan helps to provide a fully automated refund and exchange system to enhance a cordial relationship with no burden to the admin, vendor or customer at any level. Contrary to this, Dokan plugin will allow permission grating by the customers for the request forwarded by Super admin.
- The admin can easily head the refund and exchange process with a streamlined approach.
- Handle the entangled process of refund and exchange by fully automated plugin base.
- Get effortless email configuration with just a flick of your fingers.
Let’s dig more and see what other benefits you get with RMA for Dokan.
Managed Refunds
When it comes to refunds and exchanges, everyone wants a streamlined way to pass through. Well, WooCommerce RMA for Dokan plugin allows the same with a managed refund process without any hassles. This will be properly managed by both the admins as well as the vendors.
Easy Exchanges
Remember, selling is not restricted to just the sales of your product. Sometimes, shopping does not becomes successful even after purchases. Remember, customer satisfactionis a vital thing even after they have already bought products from your store. Indeed, exchanges are the bitter truth in the online shopping industry.
More often than not the process of refund and exchange is the part where you can either retain or lose the most number of customers. So, get this automated with ease and smartness. This feature will be properly managed by both admins as well as vendors.
Say ‘NO’ To The Whole Order
Many a time, your customers too want to cancel just one product from the order. For this, if they need to cancel the whole order and then order everything again as a new order, it is considered to be bad user experience. Even worse, this process might lead to huge customer fallouts.
So, providing the freedom to your customers to edit their orders and remove products from the same order with a simple click is an urgent need. You can enable this feature and let customers choose the best products with RMA for Dokan in your store. This is a simplified manner and allows the end user to chuck out the black sheep from the selected shopping cart and products chosen.
Easy Wallet refunds
To encourage more shopping by your potential customers, allow them to get their refunded amount in their wallet system. Here, the merchants will get a streamlined way to automate refund and exchange system for easy wallet refunds in the future. The vendor can also decide whether he wants to refund the amount manually or through e-wallet.
Work In A Transparent Way With Email Notifications
Email notification transparency within the workability of the eCommerce business is a must. This keeps the process simple and under the vigilance of others. Dokan is a compatible plugin which allows the same. Be it the process for refund request (sent/received), exchange request (sent/received) and exchange request cancel, you can do it all with easy-to-use features.
When Are You Planning To Own RMA For Dokan?
Refund and exchange is no longer a tiring process. It is important because the name and fame of the business are at stake if not done correctly. So, if you want to take control of the return, refund and exchange requests on your store, and provide a better user experience, this eCommerce solution is for your store.
So, choose wisely and make the refund and exchange process easier for everyone.
Stay tuned to learn more and stay away from the negative effects of refund and exchanges.