No matter how many days you spend in looking for the best product or how hard you search for the right choices. Refund, exchange issues are inevitable.
Does your customer also want product refund or repair? These are the part and parcel of shopping, no one in the world could escape from exchanges and returns.
To bring out the ease into the online marketing world an exclusive feature known as the RMA authorization was brought up.
What does RMA stand for?
Return Merchandise Authorization (RMA) is a part involved in the returning, replacement or refund processes during the warranty period of the product. The RMA authorization has been designed to avail the customers with a flawless process to buyers in a cost-effective way for the seller.
The RMA authorization has been designed to avoid the lengthy return processes, time loss, money, and labor.
How does the RMA authorization works?
The process of returning a defective product is…
Get an RMA number
First, the customer must call or send an email to the technical support and speak to them. The technician helps to determine whether the product is indeed defective.
This usually involves the customer answering several questions and following the technical team’s directions for testing the product in question.
If the technical team feels that the product is defective, the technician issues an RMA. To prevent privacy, most merchants do not allow the return of the software unless the packet is unopened. Some merchants allow the customer to send an e-mail message requesting an RMA instead of having to call.
Pack your Product
Assemble the product and its various parts carefully and do mention the product number outside the box of the product. It is very important to mail all the original boxes, manuals, and any other items along with the product.
Secondly, the customer must write the RMA number on the outside of the box that the product is being shipped in. If a return is sent without an RMA number, the merchant can return the product to the customer or charge a restocking fee.
Ship the product
Provide the proper address where the product has to be shipped and since the RMA number plays an important role. It is imperative to mention the RMA number on the product box.
Finally, the customer mails the product. Most merchants recommend using a shipping company that can track packages.
A brief about the features on RMA
Communication made easy
The RMA authorization lets the seller and buyer communicate at store ends.
Full Admin control
The admin can manage the RMA status. Admin can also view the list of all the RMA request made by buyers.
How does RMA Authorization help you?
RMA Authorisation helps you as a seller to keep your customer for longer. Since, an existing customer is far important than creating the newer one.
- It builds the customer trust.
The Return Merchandise Authorization helps in building the trust of customers on a large scale. If a merchant aims to target audience for their eCommerce website it is halfway done by winning their trust, thus saving them from trying other methodologies.
RMA completely analyzes the exact issue with the product, hence saving the merchants to save several other outflows in the future. RMA helps in bringing out the feedbacks for products, thus acknowledging the merchants with diverse outflows.
- Brings automated refund request.
The Return Merchandise authorization does not annoy the customers to wait for the response from the retailer, it intervenes the customer with the automated email facility.
Does RMA affect the manpower?
The RMA authorization depreciates the manpower by a large scale. Most of the things are machine-driven. Hence, there is no need of the workforce.
Where does the defective product go?
It offers an amazing stock-house management system, the defective products do not go back into the same stock of products. Instead of that, the unsound products are grouped into a different stockpile.
Benefits of RMA authorization
- Amplifies the perk of the products.
- Makes the buyer happy and satisfied.
- Transforms the return system easy and fast.
Looking for traits same as RMA?
You have come across the right page, the WooCommerce Refund and Exchange plugin lets you add the similar features of RMA.
The WooCommerce Refund and Exchange plugin provides a classy feature of exchange, unlike other refund plugins to store the defective products in a different section of their Stockhouse.
This procedure helps the merchant analyze the actual issue with the product, work on it, repair and bring it again into the storehouse for further sale.
The WooCommerce Refund and Exchange plugin also lets the sellers revert through automated emails instantly, thus preventing the customer to wait for a long duration.
An unsatisfied customer is just like a car without wheels. So being a seller one’s prime motive is to make their customers happy and everyone looks for the smooth refund and exchange processes before acquisitions.
Surprise your customers with Wallet feature
The WooCommerce Refund and Exchange Plugin enables the merchants to create a wallet for their customers.The Wallet feature enables the customers to use the wallet as a payment method.
The customer can shop from the amount in a wallet and in case of refunds, the amount is directly transferred to the user’s wallet. Thus the Wallet makes shopping easy for customers.
Worried about cancelling orders?
The WooCommerce refund and Exchange plugin lets the merchants provide their customers with the feature of canceling orders hence avoiding them feel guilty. The Partial Order Cancel Feature allows your customer not to cancel the whole order due to one.
Astounding exchange policies of WooCommerce Refund and Exchange
The customers can easily put forth their request for the exchange of any product instantly through emails. The Partial Refund Feature exchanges the product with the lesser price product, the remaining amount will be refunded.
Are you peeking for proper communication channels?
The WooCommerce refund and exchange plugin lets the sellers and the customers communicate deliberately.
The WooCommerce refund and exchange plugin is compatible with the Divi theme, Flatsome theme, Avada theme and the Atelier theme. It can be directly handpicked up form the Envato market.
One of the best practices of WooCommerce refund and exchange plugin is that it automatically recognizes the serial number of an item which works within the computer system of the customer to create a return label and schedule a return item’s pick up at the buyer’s door. It significantly reduces their return handling costs.
Through WooCommerce refund and exchange plugin, the buyer gets the refund back into their wallet which can be used later for buying products by using the refunded amount as coupons or directly making the payment through the refunded amount.
Hence, retaining the customers for a longer time. However, if you are looking for other such beneficial products, want to rid the refund exchange issues and increase the traffic on your website in no time then you must take a glance at these.