How to Manage Return Merchandise Authorization for Dokan Marketplace?

Store and marketplace are two different things, and both need different treatment in various aspects; Return Merchandise Authorization (RMA) being one such aspect. 

RMA process built for normal WooCommerce stores will be incapable to handle the RMA for a multi-vendor marketplace. 

A marketplace involves three parties — the admin (or the owner), vendors, and the customers; hence all the business processes, including the return, refund, and exchange; that was so far confined to the admin and the customers would need an intelligent re-distribution among the trio.

Dokan is the most popular multi-vendor plugin, which when used along with WooCommerce transforms the store into a marketplace. And if you are a Dokan user, you urgently need a solution that can manage all RMA issues for your Dokan marketplace.

With this article, I will suggest to you the best solution for Return Merchandise Authorization for Dokan.  

I will briefly guide you through the setup process of the plugin that will help you in managing cancel orders, return, refund, exchange, and various other related aspects of RMA.

Before going straight to the setup process, let’s have a brief understanding of what Dokan is and how the concept of RMA gets altered for the Dokan marketplace. 

What is a Dokan Marketplace?

Dokan is a software that makes multi-vendor marketplace on the WooCommerce platform. 

A marketplace is an environment, a multi-vendor store; where the admin lets multiple vendors add their products, market them, make sales, and earn profits. The admin of the marketplace earns decided commissions from each of their registered vendors.

Here is a structural overview of a marketplace:

Multi-vendor marketplaces are turning a new trend in the eCommerce world, for their several extraordinary benefits. It lets you include products of varied categories and earn good profit without the headache of managing all the products. Further, varied types of products bring more traffic from different sources; and each individual vendor’s effort together contributes to the growth of the overall marketplace.

Hence, marketplace business is a big HIT in the eCommerce world (and, of course with Dokan)

Here is an article that will help you with all the processes to set up a marketplace with Dokan.

RMA for Dokan Marketplace

When it comes to the management of return, refund, and exchange on a marketplace; there is no significant change in the core idea. However, a few more steps are added to encompass the vendors into the game. 

All the three involved members — admin (owner of the marketplace), vendors, and buyers, need a new interactive environment. The owner of the marketplace needs to have full control over vendors as a super admin; he/she must be able to overrule the vendors’ decision, expand or limit vendors’ powers, and control all the RMA processes from their dashboard. 

At the same time, vendors need to have all the essential power to deal with all incoming queries from the customers without the continuous need of admin, all the time. 

Vendors care about their individual store, while the admin has all his concerns for the marketplace. Neither the admin would like if a single vendor defames his/her overall marketplace, nor the vendor would like if his individual store gets hampered due to limited features on the marketplace.  

Hence, no random solution would solve the problem. 

A well-designed software (plugin) is required, and hopefully, there is one that I will be sharing in the next section. The suggested plugin is developed by MakeWebBetter, an industry partner for Dokan developers.

Let’s learn about them in detail.

RMA Solution for Dokan

Return Merchandise Authorization for Dokan requires a dedicated solution that seamlessly works together with the Dokan and WooCommerce plugin.

“WooCommerce RMA for Dokan”, is the leading and the most affordable RMA solution for the Dokan-based multi-vendor marketplace. This plugin adds a new section to your WordPress dashboard with all the setting options related to RMA required to manage a smooth and flawless return, refund, and exchange.

Dokan does not provide an in-built, comprehensive process to manage product returns and refunds. Hence, this plugin is in good demand, capable of automating all the concerned RMA-related processes.

There are several advantages that this plugin comes with, which we would look at in the coming sections. The plugin is affordable, and you get a good support service; to help you get moving ahead without any hindrance.  

MakeWebBetter and WeDevs Have Joined Their Hands

WeDevs, the developer company of Dokan, and MakeWebBetter, the company that built the “WooCommerce RMA for Dokan” have joined their hands through a strong business partnership.

Together, they have looked upon all the possibilities that make the RMA process most suitable and effective for Dokan users.  

What Makes “WooCommerce RMA for Dokan” the Best RMA Solution?

“WooCommerce RMA for Dokan” plugin is a leading, one-stop solution for full management of return, refund, and exchange for your Dokan based marketplace. 

Although the partnership of MakeWebBetter and WeDevs is a clear indication of how both these two products would work seamlessly with each other, let’s check the in-depth features that make this plugin the best choice for RMA management for Dokan.

1. One-Stop Solution; A Dedicated Section for All Process

Return Merchandise Authorization (RMA) involves several processes. The major ones are:

• Return product process
• Exchange product process
• Refund product process
• Wallet feature
• RMA tracking
• Email notification on each RMA stages

All these processes are hard to find in one plugin, but “WooCommerce RMA for Dokan” makes it possible to manage all these from one common platform.

Hence, this plugin is a one-stop RMA solution for your Dokan marketplace. So, with this single tool, you have full control over a return, refund, exchange, cancellation, etc. and all these processes are manageable from one single menu section in the backend dashboard of WordPress.

2. Automate the Process

Automation is the need of the hour. 

About 40% of large businesses have at least one business process automated. Automation lets you carry out repeated tasks on its own without any demand for involvement, every time. 

There are lots of processes during return, refund, and exchange processes that are repeated in nature; which could be automated. This will save a lot of time, speed up the process, reduce labor costs, reduce human-error possibilities, and give constant customer satisfaction.

With the “WooCommerce RMA for Dokan” plugin, you can streamline the whole return, refund, and exchange-related issues within a few clicks. The majority of the processes are automated. 

The buyer’s refund request can be set to the auto-accept mode, the emails and other notification options can be automated, stock management is also possible to automate, saving considerable time and resources. 

3. Strong In-Built Communication via Emails

Communication is the key to a healthy relationship between a customer and seller. 

And, in the multi-vendor marketplace scenario, there is an additional member(vendor) in the loop that needs to be informed about the ongoing process. 

Keeping this in mind, MakeWebBetter took special care to build a perfect and strong email-based communication.

The admin of the marketplace can predefine the subject line, header, and footer, for return, refund, cancel the order, exchange, etc. which would be sent when a respective action is being done.

4. Wallet Feature

The plugin comes with an in-built wallet feature, and all the settings related to this are directly accessible from the dashboard, which the admin or the vendor can set as best for their users.

The wallet has several advantages over bank-based refund transfer and other options. The wallet makes the refund process quicker, and profitable as well. 

Since the wallet is a semi-closed prepaid system, the refunded amount cannot be spent anywhere other than the same store. The users can use this amount to purchase anything in the future.

5. Deeper Customization

Customization is the real strength of WordPress and WooCommerce. And, this plugin keeps this ideology alive; letting the admin and vendors access and customize all the essential processes.

Admin has the option to set frontend text, enable and disable the various RMA processes, edit the emails, etc. The vendors and admin can set the shipping, payment, and many other options. 

The high level of customization offered by this plugin makes it possible for every brand to implement their ideology with the process, and there are no strict boundaries. 

How to Setup The Return Merchandise Authorization for Dokan Plugin

The solution for Return Merchandise Authorization for Dokan that we discovered needs to be set up to your WordPress backend dashboard.

The setup begins with the installation of the paid plugin; which is very simple and easy.

In this section, I will take you through the process, in brief, to set up the whole plugin and extract the benefits it has to offer. 

Let’s start!

1. Purchase and Install the Plugin

Once you have finalized to set up the complete automated RMA solution for your Dokan marketplace, you would first need to purchase the “WooCommerce RMA for Dokan“. 

To purchase the RMA plugin for Dokan, click: BUY NOW

Well! It is good to know that MakeWebBetter has a convincing refund policy, and a further live demo provides a complete understanding of the plugin environment that you can go through, to assure yourself the plugin is best for your needs.

After purchasing, upload the plugin to your WordPress dashboard, from the Upload option. 

Once you install the plugin, a section is added in the Dokan menu, with the name “RMA configuration“. 

This section will contain all settings offered by the plugin. 

Note: After successfully installing the MakeWebBetter plugin, you need to verify the license before 30 days. You can check the license verification page for related details. 

2. Setting the Notifications (Email)

Once you click on the “RMA Configuration“, you will get a page with several email-based notification settings. 

This includes basic notification setting, refund, exchange, return ship label, RMA Dokan, and license verification setting. 

Each of these settings contains options where you can write down the subject line and body of the emails. 

For example, when a buyer wants to request a refund and clicks on the “Refund button“, an automated email is sent to the merchant (admin), informing him about the refund request made.

Like this, other emails for each process can be automated. 

Hence, the buyer who is either requesting for return, refund, cancel an order or other things, need not write the whole email. Their click on the respective button automatically sends the email to the admin.

Further, under the “RMA Dokan” option, the admin or the owner of the Dokan marketplace can enable or disable the setting to either keep or remove vendors from all these email notifications.

3. Essential RMA for Dokan Settings

To set up the refund, exchange, cancel the order, wallet, etc, click on the “Go To Setting” option. 

This will take you to the setting menu for RMA, where you get these options.

Now, each of the subheadings contains settings that are the same as for the “WooCommerce RMA for Return Refund and Exchange” plugin. 

Refund Products: This section contains all the settings related to the refund of the product. Here you can disable/enable a refund feature for buyers, auto accept, set minimum amount, the minimum number of days, sales items, manage stock, select categories, etc. and save the settings.

Exchange Products: In this section, you can set settings for the exchange of the products. It includes, enable/disable, deduct coupon amount, include tax, exchange note, etc.

Cancel Order: You get all the options related to the order cancellation setting in this section. 

Wallet Settings: You can enable or disable the user wallets from this section, and set all the concerned wallet-related settings.

Text Settings: You can set the text that your buyers would see in the frontend. Admin can change those frontend texts in this menu.

You can go through all these setting instructions from a dedicated article: Setup Return Refund and Exchange

After all these settings, your Dokan marketplace is ready to accept all RMA queries from your unsatisfied customers.

Need RMA for Other Multi-Vendor Platforms

There are few more plugins similar to Dokan; that can transform a WooCommerce store into a multi-vendor marketplace, such as WC Vendor Marketplace, WCFM Marketplace, Product Vendors, etc. 

Like Dokan, these platforms too need a well-organized Return Merchandise Authorization management and dedicated RMA solution

For the WCFM marketplace, ” WooCommerce RMA for WCFM” is the most satisfactory and popular RMA solution to get started with. 

Conclusion

With the Dokan plugin, you have your best version of the multi-vendor WooCommerce marketplace.

But, for a healthy business to keep growing, a well-managed process for refund, exchange, and cancel orders become a must for your marketplace. 

With vendors as a new member of your marketplace business, there is a better need for a dedicated RMA solution. 

And, the “WooCommerce RMA for Dokan” plugin that we have suggested in this article (above) is the best available option in the market.

It’s fairly easy to set up the software and implement the whole Return Merchandise Authorization for the Dokan marketplace effectively.

Thank you for reading. 

I hope the article helped you. If you have any questions, write me a comment, and I will help you as soon as possible.