WooCommerce return refund and exchange plugin makes the refund and exchange process as simple as possible for both customer and merchant with the help of the following features –
Generate a refund/exchange request for a specific product or complete order.
Cancel the complete order or a specific product.
A Shipping Label is generated from the admin side on approval of the request to track the returned product.
Automated email notifications to admin/seller/buyer/customer at each stage of the request.
Send product related queries using multimedia files to generate refund/exchange requests. new
Approve/disapprove the buyer’s request for refund & exchange.
Refund/Exchange management for Guest Users.
Add Global Shipping charges against refund/exchange requests.
Approve refund requests and transfer the refunded amount in E-Wallet or to the user’s paying account.
Compatibility with Ultimate WooCommerce Gift Cards.
Shortcode of product table and the refundable amount for Refund Mails.
Integration for return ship label with ShipEngine & ShipStation.
At the time of refund request, deduct the coupon amount from the total refund amount from the returned product.
Admin can change the text of the Refund button and View Order Message button from the back end.
Admin can enable this feature to notify the customers for the new message in the open conversation via emails.
Compatible with WPML, allowing admin to show translated content to the buyers into 40+ languages, and engage multilingual users. new
Admin can show refund and exchange rules (policies) on refund and exchange forms respectively with the rules editors. new
Admin can show or remove refund/exchange/cancel buttons for Cash on Delivery (COD) buyers while in the processing stages. new